Data Incident

Eichenbaum Comer & Ratynets A.A.C Notifies Individuals of Data Security Incident


Eichenbaum Comer & Ratynets A.A.C is committed to maintaining the privacy and security of personal information. Eichenbaum Comer & Ratynets A.A.C recently notified individuals of a data security incident involving access to one employee email account by an unauthorized third-party as a result of a phishing incident.


Upon learning of this issue, Eichenbaum Comer & Ratynets A.A.C immediately commenced a prompt and thorough investigation, working closely with external cybersecurity professionals. After an extensive forensic investigation and manual document review, Eichenbaum Comer & Ratynets A.A.C discovered on January 20, 2022 that the email account that was accessed between October 4, 2020 and October 8, 2020 contained identifiable personal information. Eichenbaum Comer & Ratynets A.A.C has no evidence to suggest that any information has been misused. However, out of an abundance of caution, Eichenbaum Comer & Ratynets A.A.C is issuing notices to anyone whose information was contained in the accessed accounts.


The accessed email account contained the personal and protected health information of certain individuals, including their names, Social Security numbers, driver’s license numbers, financial account information, credit card account information, passport numbers, user account and password information, medical diagnosis information, clinical information, treatment types or locations, physician names, medical record numbers, patient account numbers, medical procedure information, and health insurance information. Not all affected individuals had each of these data points impacted.


Eichenbaum Comer & Ratynets A.A.C is sending notification letters to each potentially affected individual for whom it has enough information to determine a physical address. Notified individuals should monitor insurance statements for any transactions related to care or services that have not actually been received. For the individuals whose Social Security numbers were impacted, complimentary credit monitoring was offered.


Eichenbaum Comer & Ratynets A.A.C has no evidence that any data has been misused. Nevertheless, Eichenbaum Comer & Ratynets A.A.C encourages impacted individuals to take actions to help protect their personal information. These actions include placing a fraud alert and/or security freeze on their credit files, and/or obtaining a free credit report. Additionally, individuals should always remain vigilant in reviewing their financial account statements, explanation of benefits statements and credit reports for fraudulent or irregular activity on a regular basis and report any suspicious activity to the proper authorities.


Eichenbaum Comer & Ratynets A.A.C remains fully committed to maintaining the privacy of personal information in its possession and has taken many precautions to safeguard it, including continually evaluating and modifying its practices and internal controls.


For further questions about this incident, or to determine if you are affected, you may contact the dedicated response line at 855-604-1833, available Monday through Friday, 9 am to 9 pm Eastern Time.